General support

If you need support or have any questions about setting up, maintaining, or marketing a Print Partnership integration, contact Canva.

This document describes the support resources available to partners and how they can contact Canva.

Support resources

Throughout the partnership, Canva provides the following resources:

Resource

Purpose

Offered to

Partner Success Manager

The primary contact for enquiries, information requests, and ongoing communication.

Tier 1, Tier 2 partners

Technical documentation

For information on how to plan, set up, launch an integration.

All partners

Canva Helpdesk

For raising support requests.

All partners

Create support tickets

  1. Sign in to the Canva Helpdesk. If you don't have an account, click Sign up to create one.

  2. Select a support category.

  3. Select a request type.

  4. Fill in the required details.

  5. (Optional) Attach any relevant files or screenshots.

  6. Select Send.

You can also contact us via the email address [email protected], but we recommend you use the Canva Helpdesk instead.

Add participants to support tickets

If you create a request via the Canva Helpdesk, you can add participants to the request. These participants receive updates about the request. This is a useful way to keep your teammates up to date.

To add participants to a request:

  1. Under the Shared with heading, select Share.

  2. Enter an email address (or the name of your organization).

  3. Select Add.